They again said, "Sorry, return that phone and we will send you the right phone." Two weeks later we received the FEDEX return mailer and returned the phone. It required a monthly unlimited plan and could not be used with a pay as you go minutes plan. I have read that many other companies are now offering non-contract prepaid service, Net10 is no longer the only fish in the sea. And start snooping around to see what other services offer non-contract service. Enough! I am going to find every website I can to warn people. Compound that with rude attitudes and weak connections to the Philippines, and their refusal to take responsibility for problems, which amounts to dishonesty and dishonor. I am SO tired of having to struggle with the people Net10 uses when I cannot understand them. This is terribly upsetting to me, especially the expensive ten-page texts from foreign countries that I cannot stop, but which Net10 could.Īnd while I'm on the subject: if Net10 is hiring people to converse with Americans, they should be able to speak American mainstream English, without a heavy accent, since English is still the global language of commerce. In any event, that's not my problem, I'm the consumer. I wonder if their mistreatment is trickling down from corporate, or if these Filipinos are undermining the company on their own. If it's possible, Net10 has deteriorated to being even worse than T-Mobile.
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I must now lose my precious anonymity and buy minutes by calling Net10 directly, giving them my credit card number, name and other information, which worries me. Their prepaid cards don't even have carryover anymore, so I cannot buy them at a local store. They can block texts if they wanted to, but they just don't want to. After repeated calls, the supervisor I finally got was unsympathetic and nasty. They won't let me escalate to a supervisor. I am going to see if I can exercise my right to the Federal portability rule and take my phone number with me to a new company. What: Net10 can't find any Americans to work for them who need jobs? It shouldn't be this hard.
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And I always get Filipinos when I call, who have a heavy Creole accent plus a bad phone connection. They won't turn off my texts even though I requested it. Net10 refuses to give me my minutes back for either their own texted solicitations or for the scam texts, and they were incredibly nasty about it. Even if I turn off the phone, the damage is done. The texts are being sent to us Americans in the middle of the night. I've never texted, don't know how and don't want to learn. When checking it out at, others say the content of all the hashtags is vulgar and pornographic. On a personal note, I live in a rural area, with no family around & very few friends I have 4 children including an infant & my husband is working out of state right now, so going a few days without a cell phone is an inconvenience, but going 2 plus weeks is torture as well as completely unnecessary! I really hope they are able to hire more american/english speaking compassionate representatives in the future because Net10 is definitely lacking in that now. I guess we'll see if he was being honest in a few days.
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He corrected the issue & sent it out 2 day air plus I have been offered a month's worth of free service. I demanded to speak with a supervisor & after 48 minutes on hold I was connected to ** who supposedly fixed the problem somehow for no apparent reason my replacement phone was canceled & therefore was never shipped. When I called today (7/5) I was originally told it could be 2/3 more weeks before I received my replacement. When I called on 5/29 I was told there was a delay & that it would be to me no later than 7/2.